CAREERS

SERVICE WRITER | OTTAWA, ON

Malmberg, a division of Parts for Trucks, Inc. is Atlantic Canada’s leading distributor of heavy-duty truck and trailer parts, operating 18 sales outlets and 6 service centres throughout the region.  We supply parts, truck-mounted equipment and repair service to customers across all areas of the trucking industry.  We have an opening for a Service Writer in our Ottawa location.


Responsibilities Include:

  • Greet customers and respond to inquiries. Obtain details of vehicle repair needs, schedule appointments, and initiate bookings for routine maintenance.
  • Prepare work orders on computerized system, record details on completed jobs, and follow-up on outstanding items. File and maintain accurate shop records.
  • Interact with customers, technicians, foremen and the Service Manager to verify work order details and provide updates.

Qualifications:

  • Completed Grade 12 and a Service Writer training program, with one year of similar experience, or a combination of training and customer service experience.
  • Strong customer service and communication skills are required, in addition to good organizational skills, attention to detail and efficient record-keeping skills.
  • Basic computer skills (MS Office, E-mail, and Internet) required; experience with computerized business systems preferred.
  • Knowledge of the automotive or heavy-duty truck/trailer service industry a definite asset.
  • Hours of work are Monday-Friday, 1:00 p.m. – 11:00 p.m. with a paid 1/2 hour lunch break.

Malmberg, a division of Parts for Trucks, Inc. offers a competitive compensation plan, including group benefits and a registered pension plan.  To express your interest in this opportunity, apply with a resume to:

Karen Larter, Human Resources Generalist
Parts for Trucks, Inc.
15 MacDonald Avenue
Dartmouth, NS   B3B 1C6
HR@partsfortrucks.com
 

We thank all applicants for their interest. Only those selected for interview will be contacted.

Check out one of our 18 locations near you!